Online service system – help is always near
With Schilling's service agreement you have access to our online service system which is the core of our customer support. Here you can easily send us service requisitions (SRs) via e-mail and afterwards keep track of your SRs when they have been recorded. All support issues are evaluated and prioritised according to their importance for you and for the operations in your company so that we always give your issues the appropriate attention.
Using our online service system means a shorter communications path, in case any errors occur or in case you have an enquiry that requires assistance from Schilling. The online service system helps optimise the handling process and gives you even better service while saving time and ensuring the quality.
You can keep track of your service requisitions until they have been completed on our customer portal at www.schilling-ltd.co.uk. Every action and correspondence is recorded which gives you a complete overview of open SRs and details about the individual case. If anything new happens, you will be notified immediately. Schilling's online service system gives you better and faster service.